Cancellation Policy & Health Waiver

Updated: Jul 5, 2021

Cancellation Policy

Yoga- Please rearrange or cancel 24 hours before your class begins to receive a refund or a class pass.

Treatments - Please try to stick to your appointment time. If you do need to cancel or rearrange a £10 deposit will be retained if you do so within one week of your appointment time. If you cancel/rearrange within 48 hours this will mean we cannot fill the space so you will be charged the full amount. If the space is filled, by you or me, you shall be refunded the total amount less the £10 deposit.

We are not able to accommodate your full appointment time if you are late, you will be charged the full amount and your end time will remain the same.

I, agree to the following:


I understand that some psychiatric conditions may worsen as a side effect of meditation and/or mindfulness practice, I will gain consent from my GP if I have a severe psychiatric condition before continuing with this course. I am accountable for how I feel and I will always listen to my body & mind and opt out of any exercise that doesn't feel right.

If I am pregnant, have a serious lung or heart condition then i will take it easy with the breath-work, only do what feels comfortable. If at any time I feel uncomfortable or dizzy,I will take time out or leave the session. I will not partake in this session under the influence of drugs or alcohol.

By continuing with the course I am agreeing that Ella Norman Therapy is not liable to any negative adverse side affects you may experience.

I understand that yoga includes physical movements as well as an opportunity for

relaxation, stress re-education and relief of muscular tension. As is the case with any

physical activity, the risk of injury, even serious or disabling, is always present and

cannot be entirely eliminated. If I experience any pain or discomfort, I will listen to

my body, discontinue the activity, and ask for support from the instructor. I assume

full responsibility for any and all damages, which may incur through participation.


Yoga is not a substitute for medical attention, examination, diagnosis or treatment.

Yoga is not recommended and is not safe under certain medical conditions. By

signing, I affirm that a doctor has verified my good health and physical

condition to participate in such a fitness program. In addition, I will make the

instructor aware of any medical conditions or physical limitations before class. If I am

pregnant, become pregnant or I am post-natal or post-surgical, my signature verifies

that I have my doctors approval to participate. I also affirm that I alone am

responsible to decide whether to practice yoga and participation is at my own risk.

I hereby agree to irrevocably release and waive any claims that I have now or may

have hereafter against Ella Norman & Ella Norman Therapy, its owners, officers,

employees, and instructors.

I have read and fully understand and agree to the above terms of this Agreement

and Release of Waiver of Liability. I am in agreement voluntarily and

recognize that by proceeding I completely and unconditionally release all

liability to the greatest extent allowed by law.

In person classes during Coronavirus (COVID-19)

If I attend an in person class whilst Coronavirus restrictions and safety measures are in place, I will:

(A) Take care of myself by following the appropriate government guidance on measures such as hand washing and social distancing. I will also take care of my personal items and yoga props, maintaining the cleanliness of my equipment by washing them in-between classes.

(B) Follow the protocols and safety measures set out by Ella Norman Therapy for attending in person classes

(C) Not attend any class I have booked, or the Ella Norman Therapy physical space, should I be displaying any symptoms or have knowingly been in contact with anyone who is symptomatic.

(D) Inform Ella Norman Therapy should I develop symptoms following attendance at an in person class.

Online & virtual classes

(A) As with our studio classes, by taking part in any online class, you acknowledge that classes may be physically strenuous, and you voluntarily participate in them with full knowledge that there could be a risk of personal injury.

(B) When practising from home, you accept full responsibility for your space and the health and safety precautions within this space.

(C) You acknowledge that Ella Norman Therapy accepts no responsibility for any potential injuries as a result of practise outside of the studio space.

(D) Ella Norman Therapy is not responsible for any injuries you may experience as a result of your use of any material found on the company website.

(E) Whilst practising online the student is responsible for choosing and taking suitable modifications within their practice and if a student chooses to divert from the general instructions of the class, then they are doing so at their own discretion.

(F) Whilst practising online the student understands that with their camera on, they are visible to the teacher and other attendees who are in the online space. They are not visible to attendees in the physical space.

I have read the above release and waiver of liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above under my own free will. By booking into any Ella Norman Therapy classes or accessing online material I hereby agree to the terms and conditions above.

Upon booking any of our services you are confirming you indicate acceptance of our waiver.

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